BCIT AskAway Chat: https://www.bcit.ca/library/askalibrarian.shtml
Hours of Service
Monday-Thursday: 9am – 9pm
Friday: 9am – 5pm
Saturday: 11am – 5pm
Sunday: 10am – 9pm
AskAway will be closed on the following Stat Holidays:
Monday, August 3, 2020
May and June 2020 Stats: How are we doing serving BCIT Students and Instructors online?
In May and June 2020, we worked reference service online using the AskAway chat:
- 144 BCIT Patrons were helped in May and June
- We spent 26 hours online serving BCIT Patrons
- Average session time per patron was 12.5 minutes
Just a few BCIT Patron Comments from May and June 2020:
5/4/2020 (37 minute session with a BCIT Instructor) Help accessing article they authored:
BCIT Faculty: This is great! I’ll use this more often. Very easy and thanks for being so responsive.
BCIT Librarian: Thanks for the positive feedback
5/1/2020 (6 minute session with a BCIT Student)
BCIT Student: No more questions. Thank you. This is a very useful service!
BCIT Librarian: Excellent. Great. Glad it’s helpful.
6/30/2020 (20 minute session with a BCIT Student)
BCIT Student: Hello! I am researching a marketing assignment on business to business (B2B) market segmentation. I’m having some trouble finding the different possible segments that a B2B company can have. Any help is appreciated!…
BCIT Librarian: Did you have any other questions?
BCIT Student: Not at the moment!
BCIT Student: Will continue on with my research through these databases
BCIT Student: I appreciate your help!
BCIT Student: Thank you once again
BCIT Librarian: You’re very welcome – check back in if anything else comes up
BCIT Student: Will do! Take care 🙂
BCIT AskAway Chat with A Librarian Service
Our Students and Instructors Can Get Help Online with:
- using the library
- finding materials
- journal databases
- other library topics
Link to BCIT AskAway Chat: https://www.bcit.ca/library/askalibrarian.shtml
AskAway is a chat reference service for BC’s post-secondary institutions.
AskAway sessions are in real-time, and are staffed by Librarians from post-secondary institutions in B.C.