Service Dates: Monday, May 18, 2020 – Sunday, July 5, 2020
BCIT AskAway Chat: https://www.bcit.ca/library/askalibrarian.shtml
Hours of Service
Monday-Thursday: 9am – 9pm
Friday: 9am – 5pm
Saturday: 11am – 5pm
Sunday: 10am – 9pm
AskAway will be closed on the following Stat Holidays
Closed: Mon, May 18, 2020
Closed: Wed, July 1, 2020
April 2020 Stats: How are we doing serving BCIT Students online?
In April 2020, we worked a full month of reference service online using the AskAway chat:
- 92 BCIT Students were helped in April
- We spent 19.5 hours online serving BCIT Students
- Average session time per student was 12.5 minutes
Just a few BCIT Student Comments from April 2020:
4/2/2020 (14 minute session w a BCIT Student) Help with CSA Standards Database:
BCIT Student: Actually, I finally could search their database. I am able to find it now. Thanks a lot for the help!
4/6/2020 (26 seconds session w a BCIT Student) Help with Linkedin Learning:
BCIT Student: do we still have access to LinkedIn learning? I tried it does not let me in. is there a new way to access it?
Librarian: Yes we do. I will check that it’s working.
Librarian: Here is the link:
BCIT Student: it works omg. thank you so much!
4/9/2020 (35 seconds session w a BCIT Student) Circulation question:
BCIT Student: how do I renew a loan online? I borrowed HoloLens and can’t return now,
Librarian: I believe everything is being automatically renewed until May (or until we reopen) – but you may want to send a note to email@example.com just to confirm, since this is an A/V item
BCIT Student: Thank you
4/14/2020 (9 minutes session w a BCIT Student) Reference question:
BCIT Student: hello, I am looking for information for a project
Librarian: What is your project? Which program are you in?
Librarian: Are you looking for this information from an environmental standpoint, or a business standpoint or? ..
Librarian: OK – let me have a look…
Librarian: So maybe something like this? …
BCIT Student: that is fantastic
BCIT Student: That article and the references it has should get me most of the way through this project. Thank you so much!
4/28/2020: (22 seconds session w a BCIT Student) Textbook, Bookstore question:
BCIT Student: Thank you so much! Really appreciate it! 4/30/2020: (12 seconds session w a BCIT Student) Citation question:
Librarian: OK – I’m going to send to the link to citation style info.
BCIT Student: awesome thanks!!
BCIT AskAway Chat with A Librarian Service
Our Students Can Get Help Online with:
- using the library
- finding materials
- journal databases
- other library topics
Link to BCIT AskAway Chat: https://www.bcit.ca/library/askalibrarian.shtml
AskAway is a chat reference service for BC’s post-secondary institutions.
AskAway sessions are in real-time, and are staffed by Librarians from post-secondary institutions in B.C.